With our Managed Network Service, you can build robust networks with advance technology. LAN/WAN services provide network management.Learn more
Managed Wi-Fi is an IP- predicated service offering plenary managed, secure end-to-end wireless networking solution that avails businesses provide seamlessLearn more
The CRM solutions offered by Convergent have made enterprises alter their approach towards front office software solutions.Learn more
Convergent will help you draw real-time and valuable insights from the growing mounds of data in your organization. We are experienced in tailoringLearn more
We propose to streamline your data applicable corporate procedures by applying our Managed Content Services (MCS). As a major.
Our responsibility is to adopt the managed service - to provide the best network quality to the business clients. Basically we are often start with monitoring.
Strong Wi-Fi infrastructure powered by Convergent Communications improved the network performance and better user-experience.
The service by Mukesh with Convergent Communication and D-Vois has always been top notch at our office.
Keep up the good work!
Convergent Communications and DVois have been our Partners for over a decade for a very simple fact that they are the Pioneers in their respective fields.
Convergent Communications provides insight without excessive monitoring overhead. They change the job from "figuring out what to fix to fixing it.
Working with Convergent Communications for More Than Two Years. Wonderful Experience with The Company and Best Ever Support and Services We Are Getting.
CCIPL NOC is equipped with state-of-the-art infrastructure that includes dual desks for NOC engineers, screen that shows the entire alerts, alarm and exception management. It uses high end Network Management System.
It today follows ITSM certified process and ITIL based Service Desk system that allocates tasks between various team members and also allows customer to view and raise service tickets.
The entire Field operation that does onsite engagement from restoration of service to preventive maintenance, is fully automated through an automated service allocation and management system that is mobile-app enabled.
The field operation is also involved on non-priority basis for surveys and project deployment assignment.
This operation works on a 24X7 basis. The field tickets are dispatched and managed centrally for better productivity.
CCIPL has 3 call centres setup across Bangalore, Mumbai and Hyderabad supporting customers across various verticals from retail, corporate to education and hospitality.
These call centres are equipped with integrated CRM and state-of-the-art technology with integrated Interactive voice response and telephony system.
Our call centre today offers support in 7 languages including English, Hindi, Kannada, Telugu, Marathi, Malayalam and Gujrati.
It also supports multiple channels like Voice, Chat, Email and Social Media.
This team in CCIPL is always on task to innovate along with various technologies that are available in the market. They integrate, test and put this up for production. This team is highly skilled and updated on various latest technologies and trends in the market