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Managed Services

Managed Services

Deal with your clients and concentrate on our business, while we oversee and guarantee your network

Our responsibility is to adopt the managed service - to provide the best network quality to the business clients. Basically we are often start with monitoring service in proactive approach to know which service is needed to manage. We also offer a specialized program to managed service such as alerts, security, data backup and recovery for different client’s devices: desktops, notebooks, servers, network and application help us to keep track of all the network programs that run in background of our company, upgrading when necessary.

Features Offer’s:

  1. Service desk for Inbound and outbound call
  2. Proactive and reactive monitoring support of servers through a Network Operating Center (NOC), 365/24/7 days
  3. L1(Proactive/ reactive) Support for minor issues during business hours
  4. L2 Technical Support (IT operations) for major day-to-day operations enabling smooth and better end-customer experience
  5. L3 Application Support to manage critical issues and the business changes (RFCs) and tailored requirements

Options included:

  • Contact Services
  • Digital Media Management
  • Service Management
  • Field Services Management
  • Project Management Services