Managed Services

Managed Services

Deal with your clients and concentrate on your business, while we oversee and guarantee your network.

Our responsibility is to adopt the managed service - to provide the best network quality to our business clients. Basically, we often start with monitoring services with a proactive approach to know which service is needed to manage. We also offer a specialized program to managed service such as alerts, security, data backup and recovery for different client’s devices: desktops, notebooks, servers, network and application to help us keep track of all the network programs that run in background of our company, upgrading when necessary.

Features Offered:

  1. Service desk for Inbound and outbound call
  2. Proactive and reactive monitoring support of servers through a Network Operating Center (NOC), 365/24/7 days
  3. L1(Proactive/ reactive) Support for minor issues during business hours
  4. L2 Technical Support (IT operations) for major day-to-day operations enabling smooth and better end-customer experience
  5. L3 Application Support to manage critical issues and the business changes (RFCs) and tailored requirements

Options included:

  • Contact Services
  • Digital Media Management
  • Service Management
  • Field Services Management
  • Project Management Services